NHS Choices (http://www.nhs.uk) aims to provide patients with the healthcare information they need, when they need it. The ability to locate accurate and relevant information – whether it is an explanation of a type of treatment, the particulars on a specific medication, the treatment record of a particular hospital, the latest on waiting lists for different operations, the latest condition management advice, or even relevant dietary tips – helps many concerned users satisfy their query online, helping to save health centre, doctor, specialist and other experts’ time, or at least prepare people for a consultation, or ensure that they contact the most appropriate healthcare professional first time round.
The Ford Foundation case study gives detailed information about the challenges faced by Ford Foundation including “Content sprawl‟ causing poor findability and governance of information; Collaboration, content management and enterprise search being severely impaired and Inability to access existing content so that information assets could be recovered and repurposed for ongoing projects prior to the implementation of Semaphore.
McClatchy-Tribune Information Services (MCT), the online news provider, has adopted Smartlogic’s enterprise semantic platform, Semaphore, which will enable users to access broader and more comprehensive news content based on specific topics, geography, companies and industry sectors.
RBS’s new Semaphore tool handles routine information requests, allowing bankers to save time and manage their workflow, and gives BIS staff more time to work on higher added-value information analysis requests.
The National Archive site uses Google Search Appliance (GSA), combined with Smartlogic’s Semaphore. The National Archives has bridged the terminology gap and improved ‘findability’ through a combination of GSA’s powerful keyword-search over huge volumes of content and familiar interface, and Semaphore’s taxonomy-based classification and search-navigation features.