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Financial Services

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Case Study

Ensure your financial services and customer content is tagged consistently, accurately and achieves legal compliance

From complex investment portals to back-office classification to drive work flow and compliance processes, Semaphore's content classification and search enhancement capabilities are working hard for many financial services clients.

Achieve compliance cost effectively

Managing and monitoring contract compliance is an essential requirement for businesses to mitigate risk and eliminate unnecessary costs. A single contract not in compliance with any aspect of a government or industry regulation can lead to severe financial penalties for the organization. Having the proper tools to support the compliance process helps companies meet stringent regulatory requirements.

Semaphore is used to capture a financial services-specific taxonomy, controlled vocabulary or pre-existing lists with minimal effort. Combined with the classification server this can automatically identify issuers or companies, their acronyms and different parts of a group directly from the taxonomy. From this analysis the appropriate 'tags' or metadata are returned to trigger automated routing by any workflow application and ensure that the content is compliant, based on the taxonomy terms, before it is released. In this way, Semaphore has helped many major financial institutions be compliant.

Improve client or employee access to information

Investment analysts seek to develop insights regarding the value, risk, and volatility of a covered security, and thus assist investors in deciding whether to buy, hold, sell, sell short, or simply avoid the security in question or derivative securities. To gather the information required to do so, analysts review periodic financial disclosures of the issuer and other relevant companies, read industry news and use trading history and industry information databases, interview managers and customers of the issuer, and even perform their own primary research. Therefore, investment analysts want company or industry information fast, right first time, reliable and complete.  This requires more than the capabilities provided by a search engine.

A taxonomy driven classification and indexing solution enables users to retrieve information across departments, research desks and websites specific to the concept they are looking for.  Semaphore guides users to relevant concept categories and information by mapping the users' own vocabulary to the specialist content vocabulary. The system also suggests alternatives to unknown and misspelled terms through a 'Did You Mean?' feature based on vocabulary found in the content rather than in a dictionary.

Semaphore, therefore,  allows banks to change the way their analysts gain access to and work with company and industry information and enables their business information services departments to provide high value services to the company business.

Enhance content technology investment

A Document Management System (DMS) provides workflow to ensure all elements of metadata, for example the document’s properties, are completed. However, applying a subjective and thematic metadata is notoriously difficult to achieve consistently and accurately. Instead, documents held or processed by the DMS can present a view of the content to Semaphore which will send back appropriate classifications for the meta tags which a DMS can apply.

The same classification can be added to Content Management Systems (CMS) via simple APIs (the taxonomies at the heart of Semaphore allow content to be automatically classified, routed, and searched in an accurate and consistent manner). The end result is a consistent level of metadata over all unstructured repositories - a pre-requisite for e-discovery and data loss prevention.