Our Professional Services team’s objective is to help its customers maximize the return on investment made in Semaphore products. We fulfill this aim through rapid implementation and integration, product optimization, consulting for continuous improvement and support business as usual operations with Semaphore.
Our team comprises experts in the Semaphore product suite and our team members are specialists in information science, content management and search technology integration.
We engage with customers in the pre-sales cycle and follow that engagement through project startup, project management, consulting, delivery and operational support. In support we continue to maintain the strong relationships built to help you maximize value from the Semaphore product and to provide prompt responses to your queries. Throughout our engagement we ensure that our knowledge is imparted to your teams so that they may be ‘up-skilled’ and self-sufficient in managing the Semaphore environment.
If you are new to Semaphore we work closely with your technical teams to ensure that Semaphore is installed smoothly in your IT environments and works with your other applications. If you are an established Semaphore customer we can provide optimization and healthcheck services to further improve performance and maximize value.
Our Information Science team works closely with your Information Management experts to help define or refine your taxonomies and ontologies, maximize the use of Semaphore capabilities and realize the benefits of a coherent classification strategy powered by Semaphore.
Our Professional Services team provides consulting, training and support services worldwide through a combination of on-site and off-site working through web-meetings and online collaboration tools. This allows maximum flexibility in meeting your needs with minimal wasted costs related to travel and expenses.
Our service offerings are as follows: