The Latest News, Insights, and Information

Curious about Semaphore developments? Looking for the latest tips from our engineers and consultants on how to make the most of Semaphore? Then you’ve come to the right place. The News and Blog section is where you can find information about the company and learn from its brightest minds. We welcome your comments and look forward to giving you a sneak peek into a wide range of topics.

Posted: December 06, 2016

Taxonomy for Knowledge Delivery

by Ann Kelly

In today’s hyper-connected world, organizations face unique challenges in customer engagement, support and self-service delivery. As consumer expectations for personalized information continues to grow, organizations must deploy innovative tools and technologies that allow them to harmonize enterprise information and leverage it to meet customer needs.

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Posted: November 30, 2016

Smartlogic receives Supplier Excellence Award from iNetwork

by Ann Kelly

Smartlogic has been awarded the iNetwork Supplier Excellence Award for its work with Rochdale Metropolitan Borough Council. The Rochdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Rochdale in Greater Manchester, England. The metropolitan district council, one of ten in Greater Manchester and one of 36 in the metropolitan counties of England, provide the majority of local government services and information for locals, visitors and the business community on their website.

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Award, Awards And Recognition

Posted: November 10, 2016

Toby Conrad to Speak at SDL Connect

by Ann Kelly

Customer expectations for personalized content is growing. A taxonomy is the bridge from a customer’s world to yours in delivering relevant content. Join Smartlogic's Toby Conrad  and SDL's Chip Gettenger on November 17th for: Taxonomy for Knowledge Delivery

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Posted: November 09, 2016

Smartlogic’s Jim Morris to speak at Taxonomy Bootcamp

by Ann Kelly

Join Jim Morris, Senior Information Scientist for Smartlogic, on Monday, November 14th to hear: Knowledge Discovery with Applied Ontologies 

Taxonomy Boot Camp program is designed to provide something for everyone, from taxonomy newbies to seasoned experts (and everyone in between). Two parallel tracks on the first day provide those new to the field with the nuts and bolts they need to get up-to-speed and give more experienced practitioners insight into how others have evolved their approaches. On day two, hear case studies, practical sessions on taxonomy tools and methods, and cutting-edge developments in the field.

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Posted: November 08, 2016

Smartlogic & MarkLogic Drive Benefit Search in Healthcare

by Ann Kelly

As the cost of healthcare continues to rise, customer expectations for rapid and accurate responses to information requests and benefit plan and treatment alternatives is essential. What if when calling your healthcare provider to determine coverage for a particular illness you were given the wrong information or worse spent an hour on hold only to determine you didn’t have coverage. These scenarios are not uncommon in today’s marketplace there are however, innovative technologies, which bring customer service and engagement to a new level. One healthcare payer improved customer support and self-service delivery by implementing Smartlogic's Semaphore platform and the MarkLogic.

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Posted: October 31, 2016

The Value of Ontologies

by Ann Kelly

What is an ontology? In simple terms, an ontology is a representational system which defines the concepts, topics, subjects and the relationships within a subject domain. Models such as taxonomies, ontologies, controlled vocabularies and thesauri allow organizations to identify and create a consistent language, which users understand and describes the organization, processes and customers so they can:

  • Consistently apply context and meaning to information throughout the enterprise in order to realize its value.
  • Find the information they need and act on it to drive successful results.
  • Apply text analytics to identify the meaningful information within enterprise information using machines and algorithms.
  • Apply a series of tags also known as metadata, which identify the core concepts found within information.
  • Identify important information found within information assets, which is not part of your model, but improves classification results such as, people, places, dates, measurements, nouns, zones of text, etc. using extraction.
  • Harmonize disparate information sources against a canonical model to unify information and drive key decisions.

Seems like having a model is good thing to have, so why doesn’t every organization have one? They take time to build, the language throughout the enterprise is not always consistent and not everyone understands the value – so they are reluctant to provide the time and resources it takes.

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Posted: October 18, 2016

Using Digital Labor to Transform Regulatory Compliance

by Ann Kelly

Today whether you operate in capital markets, banking, or the insurance industry, you need solid information to make decisions that drive positive organization, stakeholder and customer outcomes.

The key to managing risk and improving ROI in a world where the amount of digital information continues to explode is dependent upon an organizations ability to rapidly access, manage and make sense of that information. Unfortunately it’s not that simple. Information is scattered throughout the enterprise, is not accessible and each department, group and project uses a language and vocabulary that is unique. The ability to create a common vocabulary, which can be used to apply the context and meaning to all enterprise information and leverage it to support regulatory compliance efforts is key to successful results. 

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Posted: October 04, 2016

Transforming Compliance with Digital Labor

by Ann Kelly

Regulatory reporting, tax compliance, and client on boarding processes tend to be manual, labor intensive and often result in data discrepancies, delays and increased operational costs. In today’s marketplace, there are a large and growing number of requirements associated with regulatory reporting, risk management and investor transparency obligations, which organizations must comply with or face sanctions.

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Posted: October 04, 2016

Why Semantics means thinking about information differently

by Anne

Recently I’ve been trying to explain to some very bright people who have significant knowledge about “data and analytics”, the difference between “relational thinking” and “semantic thinking”.  These folks have a deep background in relational data, but very little knowledge of semantics.  And like many people, they have sort of conflated “semantic technology” with “Semantic Web” and have mentally consigned the topic to the category of overwrought, futuristic and unrealistic musings.

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