Curious about Semaphore developments? Looking for the latest tips from our engineers and consultants on how to make the most of Semaphore? Then you’ve come to the right place. The News and Blog section is where you can find information about the company and learn from its brightest minds. We welcome your comments and look forward to giving you a sneak peek into a wide range of topics.
on: November 16, 2015, by: Charlie Holland
A few weeks ago we had a new addition in the Holland household. His name is Arthur Herbert Fonzarelli but we call him “Fonzie” for short. Now Fonzie is a Briard puppy and he joins four other dogs in our increasingly busy kitchen. As you can imagine with so many dogs, in the interests of the structural integrity of our house, proper training is important. So we’ve started teaching Fonzie the basics – sit, stand, down and stay. For the uninitiated, the Briard is a French sheepdog (if you’re old enough to remember the Looney Tunes cartoons, think Sam Sheepdog), so he gets sit, down and stay with relatively little effort. However, when it comes to stand, it’s proving to be something of a challenge.
on: November 09, 2015, by: Ann Kelly
The National Health Service (NHS) Choices website provides patients with the healthcare information they need, when they need it. The ability to locate accurate and relevant information – whether it is an explanation of a particular treatment, specifics about a medication, the statistics on a particular hospital, the latest condition management advice, or dietary tips – helps users satisfy their query online, saving the health center, doctor, specialist and other experts’ time, prepare patients for a consultation, and ensure that they contact and connect the most appropriate healthcare professional on their first visit.
on: November 02, 2015, by: Ann Kelly
For over 25 years ALLDATA, the leading provider of OEM service and repair information to the automotive service and collision industries, has provided repair and vehicle information to service and repair shops on a subscription basis. As the industry standard, ALLDATA is used by more than 300,000 technicians in 85,000 shops worldwide to research repair and collision information, view factory-correct diagnostics, business tools and support services.
on: October 22, 2015, by: Ann Kelly
In the financial services sector onboarding new clients can be a manual and paper-intensive process which requires staff to locate, evaluate and analyze hundreds to thousands of pages of information for each new client. The information comes from many sources - trust agreements, 10K filings and corporate resolutions. It is in diverse formats, is written in and contains multiple languages, and the vocabulary used in inconsistent. See how a financial services organization leveraged the power of Content Intelligence with Smartlogic's Semaphore platform to unify information, streamline processes, improve efficiency and reduce errors.
on: October 16, 2015, by: Ann Kelly
Today, oil and gas companies face significant challenges; price uncertainty, environmental compliance, and an increasingly hostile regulatory climate. Balancing these concerns while attempting to increase profits, reduce operating expenses, manage reputation and balance the concerns of each level within the organization is no easy task.
on: October 09, 2015, by: Ann Kelly
In today’s hyper-connected world pouring over the daily paper or a trade journal with a cup of coffee is a luxury few of us have. The need to always be on-line and connected is a growing trend and whether it’s good for us or not remains to be seen. One thing is for certain we want to communicate, shop, perform research and consume our news when we want it on our device of choice. Those who don’t want to waste precious time searching for news and information subscribe to news feeds and services, use targeted lists or quickly browse social media.
on: October 09, 2015, by: Steve Ingram
The continuing adventures of Archie, the software architect. Archie is an experienced software architect who has recently failed to deliver a Single View of the Customer project for his company. Luckily for Archie, he has just met Onslow the Ontologist who has promised to explain where he went wrong; so for the price of a large Americano, Archie will finally discover Content Intelligence.
on: October 09, 2015, by: Paul Gunstone
For many organizations the call center is an important “public face.” Corporate reputations can be easily enhanced or quickly damaged by a client’s single interaction with a call center. Even in the very best of call centers the organization’s management continually strive for improvements such as, a better quality of service or delivering the same (or better) level of service with fewer people.
on: October 02, 2015, by: Ann Kelly
If you’ve ever been involved in building an ontology it’s likely you’ve come away from the process with a few battle scars. Projects to develop a common vocabulary in an organization are time consuming and political because it’s difficult to get everyone to agree on a single consistent term for each concept. And while we all agree it’s good to have a consistent language, pointing to a specific business benefit that makes your CFO smile is hard.
on: September 24, 2015, by: Jeremy Bentley
Three key technology innovations have emerged and stabilized, such that their combination creates a disruptive opportunity to the way today’s enterprises manage, analyze and action their information. The disruption is simple in concept, information becomes unified.
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