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on: November 08, 2016, by: Ann Kelly
As the cost of healthcare continues to rise, customer expectations for rapid and accurate responses to information requests and benefit plan and treatment alternatives is essential. What if when calling your healthcare provider to determine coverage for a particular illness you were given the wrong information or worse spent an hour on hold only to determine you didn’t have coverage. These scenarios are not uncommon in today’s marketplace there are however, innovative technologies, which bring customer service and engagement to a new level. One healthcare payer improved customer support and self-service delivery by implementing Smartlogic's Semaphore platform and the MarkLogic.
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