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News and Blog

Taxonomy for Knowledge Delivery

on: June 12, 2016, by: Ann Kelly

In today’s hyper-connected world, organizations face unique challenges in customer engagement, support and self-service delivery. As consumer expectations for personalized information continues to grow, organizations must deploy innovative tools and technologies that allow them to harmonize enterprise information and leverage it to meet customer needs.

Recent studies show that by 2020, consumers will manage 85% of their interactions without talking to humans – this includes sales, marketing, shopping, help and customer support. Using a taxonomy to bridge the gap between your customer’s world and yours, provides a way to deliver relevant information to the right customer at the right time.

Semaphore provides ontology management, auto-classification and semantic enhancement services that allow organizations to harmonize enterprise information leverage it to gain insight, drive business processes, govern information and create new revenue streams.

To learn how Smartlogic and SDL leverage Semaphore models, rule-based classification and sophisticated semantic strategies for knowledge delivery watch the video replay of Toby Conrad, VP Smartlogic and Chip Getttenger, SDL presentation at SDL Connect on November 17th, 2016 .

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