on: March 21, 2016, by: Ann Kelly
Head Start, which is part of the U.S. Department of Health and Human Services website serves a diverse set of constituencies with a vast collection of department guidelines, best practices, program requirements, training manuals and educational materials.
The site serves the parents, grandparents and guardians of children in the Head Start program as well as the 25,000 Head Start grantees who serve them. Many grantees have been in the Head Start program for years, but new ones join regularly, which creates sub-constituencies who use the website. Each constituency has their own type of content and as it has evolved, content was tagged in multiple ways, or not at all. When clients searched for relevant content they could spend hours wading through all the available information and in the end, the most appropriate information may never have been found.
To learn how Head Start created a relevant search experience for their constituents, download the case study.
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