Recent studies show that by 2020, consumers will manage 85% of their interactions without talking to humans – this includes sales, marketing, shopping, help and customer support. Using a taxonomy to bridge the gap between your customer’s world and yours, provides a way to deliver relevant information to the right customer at the right time.
To learn how Smartlogic and SDL leverage Semaphore models, rule-based classification and sophisticated semantic strategies for knowledge delivery watch the video replay of Toby Conrad, VP Smartlogic and Chip Getttenger, SDL’s presentation at SDL Connect on November 17th, 2016
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