Customer Experience

Uncover insight across all enterprise data to improve the customer experience

What’s the Initiative?

By 2020, customers will manage 85% of interactions without talking to humans – organizations must leverage breakthrough technologies, like AI and predictive analytics, to create a unified customer view that drives engagement and improves customer experience.

Our Approach

Semaphore harmonizes enterprise and customer language using a semantic model so they can find the information they need when they need it to save time and increase satisfaction. The Semaphore platform lets you direct customers to relevant information, guide them to new products and services, and solve problems before they escalate.

Findability & Discovery

Examine customer sentiment to suggest relevant products, brands, and services.

Maximise Efficiency

Enable customer support to locate relevant information and efficiently respond to customer queries at the first point of contact.

Improve Quality Assurance

Provide field service, product development, and testing staff access to support information to identify failure points and resolve issues in current and future products.

Case Study

Smartlogic & MarkLogic Drive Benefit Search in Healthcare

Smartlogic and MarkLogic enable healthcare organizations to create a semantically enriched transactional and operational data platform, where healthcare organizations can develop a 360 degree view of their members, fuel customer support and engagement, and

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Find out what Semaphore can do for you

For more information on how we can help you maximize the value of your data.

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