In today’s hyper-connected world, the shift to digital information presents unique challenges for organizations who want to leverage internal information to drive customer self-service delivery and improve ROI.
Recent studies show:
This trend toward customer self-service, requires that users are able to quickly locate the information they need, using a vocabulary they understand, in real-time. When customer support is engaged the cost to the organization increases. If information is not readily available, the cost to the enterprise in wasted time, customer satisfaction and frustration is considerable and in some cases, products and services become unprofitable.
Semaphore, Smartlogic’s semantic solution, connects the language of your organization with the language of your customer to streamline support and deliver the right information at the right time. Semaphore provides model management, auto classification, semantic search and visualization tools that:
Semaphore integrates with content management systems, workflow and search engines, graph and database technologies to solve complex problems that traditional technologies cannot. Semaphore brings structure to the unstructured, scales to manage organizational volumes, and supports industry-standard semantic vocabularies and best practices.
Semaphore Ontology Editor, Classification Server and Semantic Enhancement Server leverage models and metadata to enhance internal and external customer support.
Semaphore lets you to direct customers to relevant information, guide them to new products and services and solve problems before they escalate.
Semaphore provides global organizations with sophisticated tools and technologies to drive efficient and effective customer self-service delivery. With Semaphore, users can quickly locate the information they need, using a vocabulary they understand to save time and improve customer satisfaction.
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