In today’s hyper-connected world, the shift to digital content presents unique challenges for organizations who want to leverage product documentation to drive customer self-service delivery and improve ROI.
Recent studies show:
This trend toward customer self-service, requires that users are able to quickly locate the information they need in real-time. If information is not readily available, the cost to the enterprise in wasted time, customer satisfaction and frustration is considerable and in some cases, products and services become unprofitable.
To learn how one global technology organization arms their customers and support team by investing in the technologies of Smartlogic and SDL to improve customer self-service delivery through their support website, download the case study.
December 07, 2017
San Jose, California – December 5th, 2017 – Smartlogic Semaphore Inc., makers of...
September 25, 2017
Epidemiological forecasting, much like weather forecasting, may be able to...
August 28, 2017
Our quarterly newsletter brings you all the Smartlogic news. Learn...
August 25, 2017
Smartlogic Semaphore Inc. makers of the world-class semantic platform Semaphore,...
August 15, 2017
The cornerstone to a solid information strategy is the ability...
Sign up for our newsletter to receive the latest updates, features and news on Semaphore.
US: +1 408-213-9500
US Federal: +1 202-930-7076
UK: +44 (0) 203-176-4500
|Advanced Language Packs|
|Search Application Framework|
|Semantic Enhancement Server|