In today’s hyper-connected world, the shift to digital content presents unique challenges for organizations who want to leverage product documentation to drive customer self-service delivery and improve ROI.
Recent studies show:
This trend toward customer self-service, requires that users are able to quickly locate the information they need in real-time. If information is not readily available, the cost to the enterprise in wasted time, customer satisfaction and frustration is considerable and in some cases, products and services become unprofitable.
To learn how one global technology organization arms their customers and support team by investing in the technologies of Smartlogic and SDL to improve customer self-service delivery through their support website, download the case study.
Semaphore Q1 2018 Newsletter
March 21, 2018
Smartlogic Named by KMWorld as ‘One of the 100 Companies that Matter in Knowledge Management’ 2018
March 08, 2018
Smartlogic sponsors #85 in WeatherTech SportsCar Championship - Seabring 2018
March 02, 2018
Smartlogic Announces New SVP of Technology and SVP of Account Management
February 08, 2018
Smartlogic’s Semaphore Cloud and MarkLogic’s Next-Gen Database Turn Information Assets into Actionable Intelligence on Microsoft® Azure®
December 07, 2017
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