In today’s hyper-connected world, the shift to digital content presents unique challenges for organizations who want to leverage product documentation to drive customer self-service delivery and improve ROI.
Recent studies show:
This trend toward customer self-service, requires that users are able to quickly locate the information they need in real-time. If information is not readily available, the cost to the enterprise in wasted time, customer satisfaction and frustration is considerable and in some cases, products and services become unprofitable.
To learn how one global technology organization arms their customers and support team by investing in the technologies of Smartlogic and SDL to improve customer self-service delivery through their support website, download the case study.
Semaphore Q3 2018 Newsletter
September 26, 2018
Smartlogic is Gold Sponsor of KMWorld 2018
September 11, 2018
Smartlogic Recognized Again as a Leader in the Gartner Magic Quadrant for Metadata Management Solutions
August 28, 2018
Smartlogic’s Semaphore Managed Service Guarantee
August 17, 2018
Smartlogic is off to the races as sponsor for Sahlen’s Six Hours of the Glen on July 1st, 2018
June 25, 2018
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