Posted on: July 25, 2016, by: Ann Kelly
In today’s hyper-connected world, the shift to digital content presents unique challenges for organizations who want to leverage product documentation to drive customer self-service delivery and improve ROI. The quality of information and technical support provided by an organization is a key component in customer satisfaction.
One global technology organization solved its search and navigation challenges by investing in Smartlogic and SDL technologies. They implemented a managed web experience with a central, real-time view of taxonomy in Semaphore Ontology Editor, which ensures all systems have up to date classifications.
Integrating SDL Knowledge Center with the taxonomy ensures customers and agents can find the information they need when they need it and allows content to be reused across the enterprise.
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