Chatbots are the new front line for customer service in today’s enterprise – they enable companies to connect with their customers on a personal basis, reduce the impact on human agents, and decrease bottom-line expenses.
According to Gartner, by 2022, 70% of white-collar workers will interact with a conversational platform - as a result, organizations need an innovative Semantic AI strategy to ensure an effective solution for their employees, customers, and key partners.
Hear Jeremy Bentley, CEO and Founder at Semaphore and Mark Leher, COO at WAND discuss how the use of Semantic AI and models provide the context and meaning that drive exceptional Chatbot experiences.
You’ll learn about:
- Trends for Chatbots and AI in customer service
- Challenges with Chatbots
- How Semantic models improve the relevance of
- Chabot interaction
- Live Demo – Using a Semantic Model to power a Chatbot Experience
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